Support.
How to get help when something isn't working.
The fastest way to a fix is a ticket. Below are the contact paths, the top self-service fixes, and how-to files by system.
File a ticket
Fastest path to a fix.
Email opens a ticket in IncidentIQ.
Send to
Any message to this address becomes a ticket. Reply to the ticket thread to add details.
Open a new ticketWhat to include
Your device (MacBook Air serial or asset tag if you have it), the app or website affected, the exact error message, and a screenshot if you can. The more specific, the faster the fix.
Response times
Tickets are prioritized by date received and impact.
Locked out?
If you can't email, call your school office.
For any account issue (login, password, access, MFA), the Tech Department handles it. If you can email, file a ticket. If you're fully locked out and can't reach a keyboard, call your school's main office and they'll get a tech team member on it right away.
Elizabeth Ide (K through 2)
Prairieview (grades 3 through 5)
Lakeview (grades 6 through 8)
District Office: 630-783-5000 · 699 Plainfield Rd, Downers Grove.
Try this first
Common self-service fixes.
Before you file a ticket, try these four first.
Run Fix It on your MacBook
Open JAMF Self Service and click Fix It. It runs the standard checks and prompts a restart at the end. Full details in the MacBook Air section.
Sign out and back into Chrome
Click your profile avatar in the upper-right corner of Chrome, then Sign out. Sign back in with your CCSD66 Google account. Clears most sync issues.
Clear cache and cookies
Chrome three-dot menu, More tools, Clear browsing data. Pick the last hour or last day. Solves stale-page and can't-log-in issues.
Reconnect to ClassLink
Sign out of ClassLink, close the tab, reopen launchpad.classlink.com/ccsd66, and sign back in. Refreshes app connections.
Your device
MacBook Air.
The staff device for CCSD66. Managed by the Tech Department, kept up to date automatically.
One-click self-service
Try Fix It first.
Open 
JAMF Self Service on your MacBook and click the Fix It tile (the icon is the Fix It tile). It runs a set of utilities to check the device is running properly, then prompts you to restart. Handles a large share of the common MacBook issues before you need a ticket.
If Fix It doesn't help
File a ticket at tickets@ccsd66.incidentiq.com. Include your MacBook Air serial or asset tag, what you were doing when the issue happened, and any error message you saw.
Software updates
The Tech Department pushes MacBook updates automatically. If your device asks you to restart for an update, allow it when you can. Never skip a Fix It restart prompt.
2FA rollout
Use Apple Passwords for your Google 2FA code.
CCSD66 is rolling out two-factor authentication on Google accounts. Store your verification code in the Apple Passwords app on your MacBook so it generates the rotating 6-digit code you need to sign in. No third-party authenticator app needed.
How it works: In your Google account 2-Step Verification setup, pick "Authenticator app" and reveal the QR code or setup key. In Apple Passwords, open your Google entry, click Edit, click Set Up Code, and paste the key. The 6-digit code refreshes every 30 seconds.
How-to files
MacBook Air topics.
CCSD66-specific how-to files. All staff how-tos live in this Drive folder (restricted to ccsd66.org).
What to expect at device pickup
Your CCSD66 profile is pre-added by the Tech Department. You'll get your login credentials at pickup. This covers first boot, verifying network access, and what to do if the login doesn't work.
Add a printer
Printers install through JAMF Self Service and are organized by building. Open Self Service, find the group for your building (Elizabeth Ide, Prairieview, Lakeview, or District Office), and click the printer you need.
Install district-approved apps
Same JAMF Self Service app that handles printers and Fix It. Browse the catalog and install what you need without opening a ticket.
Managing storage
What fills up (Downloads, offline Drive files, Photos), what to clean, and where to save. Personal iCloud accounts are not allowed on district MacBooks. Use Google Drive for personal-scope file storage.
Classroom AV setup
Three how-tos, one classroom.
Set up all three at the start of the school year or after a room change.
Apple TV screen mirror
Turn on Apple TV and projector, use Control Center to mirror to your room's Apple TV. Apple TVs are named by building and room (LV_101, PV_206, etc.).
Open guide (PDF) →Juno speaker (audio)
Connect the Juno via the Anker adapter, select USB Audio Device as sound output. If no sound: check Juno volume, verify cable colors (black to pink, red/white to green).
Open guide (PDF) →IPEVO document camera
Connect via Anker adapter, turn on the camera, open the Visualizer app, select VZ-R (USB-C) as the camera source.
Open guide (PDF) →Browser
Chrome.
Chrome is the default browser on your MacBook. When you sign in with your CCSD66 Google account, Chrome syncs your bookmarks, extensions, and settings across your devices.
Official guides from Google. Each opens in a new tab.
Sign in and sync
Sign in to Chrome with your CCSD66 Google account so bookmarks, history, and passwords follow you across devices.
Open guide (Google) →Bookmarks and the bookmark bar
Create, organize, and reorder bookmarks. Use folders to group workflows.
Open guide (Google) →Manage extensions
Install, enable, or disable Chrome extensions. Some are blocked by the district; the Tech Department can review requests.
Open guide (Google) →Clear cache and cookies
Common fix for stale pages, can't-log-in issues, and Google Workspace glitches.
Open guide (Google) →Multiple Chrome profiles
Keep your CCSD66 profile separate from a student demo profile or a personal one.
Open guide (Google) →Single sign-on
ClassLink.
Your staff single sign-on portal. One login opens every district app you have access to. Your dashboard changes by grade band, so what you see reflects the tools your students use.
Sign in as a teacher
Go to launchpad.classlink.com/ccsd66 and choose Sign in with Google. Use your CCSD66 Google account. Bookmark the URL for quick access.
Two sign-in buttons on the login page
The launchpad shows Sign in with Google and Sign in with QuickCard. Teachers use Google. QuickCards are for K-2 students.
Official guides from ClassLink. Each opens in a new tab.
Sign-in options overview
Every way to sign into ClassLink. Also see the specific link your Google account guide.
Open guide (ClassLink) →Instructor quick guide
Overview of the LaunchPad for teachers: tiles, folders, My Classes, and where things live on the dashboard.
Open guide (ClassLink) →Customize your dashboard
Add or remove tiles, use folders, and enter edit mode. Also see the Favorites bar.
Open guide (ClassLink) →Password Locker (OneClick extension)
Save credentials for non-SSO apps so ClassLink signs you in with one click. To change a saved password later, see change an app password.
Open guide (ClassLink) →App won't launch or asks you to log in again
Common LaunchPad problems and how to fix them. If a tile is broken, use Report a Launchpad App Issue to flag it for us.
Open guide (ClassLink) →Gmail.
Your CCSD66 email account. Signed into Chrome, it opens with your other Google Workspace apps.
Official guides from Google. Each opens in a new tab.
Set up an email signature
Add your name, title, contact info, and a logo. Multiple signatures supported for different contexts.
Open guide (Google) →Labels and filters
Organize incoming mail with labels. Use filters to auto-label, archive, or forward.
Open guide (Google) →Send to Google Groups
Grade-level, school, and all-staff groups deliver to everyone at once by emailing the group address.
Open guide (Google) →Delegate your inbox
Give an administrative assistant access to send and read on your behalf, without password sharing.
Open guide (Google) →Vacation responder
Auto-reply during time off. Set a date range and choose whether to reply to contacts only.
Open guide (Google) →Instruction
Google Classroom.
Where you post assignments, collect student work, and give feedback. Rosters sync from Skyward.
Official guides from Google. Each opens in a new tab.
Create a class + invite people
Set up a class and invite students. Also see adding co-teachers.
Open guide (Google) →Create and distribute assignments
Attach docs, set due dates and points, and decide whether each student gets their own copy.
Open guide (Google) →Grade and return work
Give feedback, private comments, and grades. Also see rubrics.
Open guide (Google) →Guardian summaries
The weekly parent email summarizing your students' work. Requires an admin toggle at the district level.
Open guide (Google) →Organize with topics
Group Classwork by unit, week, or subject. Reduces the "where is that assignment" question for students.
Open guide (Google) →Family communication
ParentSquare.
Your two-way channel with parents. Announcements, class posts, direct messages, files, and event alerts. Sign in with your CCSD66 Google account.
Post to your class
Send announcements, photos, or files to every parent in your class at once. Parents receive it through email, app, or SMS based on their preference.
Message a single parent
Private messages are one-to-one. Good for follow-up on a behavior note, missing work, or an individual concern.
Auto-translation
ParentSquare translates your posts into the parent's preferred language automatically. Write in English; parents read it in their language.
Share photos and files
Attach photos of student work, upload a PDF field-trip form, or link a Google Doc.
Notification preferences
Control what you get from other teachers and the school. Under your profile settings, turn off channels you don't want to see.
Sign in at parentsquare.com with your CCSD66 Google account. Full ParentSquare help lives at parentsquare.zendesk.com/hc/en-us.
Documents
Google Docs.
Word processing for the district. Shareable, comment-able, and version-tracked.
Official guides from Google. Each opens in a new tab.
Sharing and permissions
Viewer, commenter, editor. How to restrict sharing to CCSD66 only.
Open guide (Google) →Suggesting mode + comments
Give feedback on student work without overwriting. Docs' answer to Word track changes.
Open guide (Google) →Version history
See who changed what, name specific versions, and restore an older one if a doc goes sideways.
Open guide (Google) →Templates
Use built-in templates or submit your own to the district gallery for other teachers to reuse.
Open guide (Google) →Voice typing
Dictate a doc with your microphone. Accessibility feature; Chrome-only.
Open guide (Google) →Presentations
Google Slides.
Slide decks for lessons, staff meetings, and PD. Sharable with staff or student view.
Official guides from Google. Each opens in a new tab.
Themes and templates
Start from a template, change the theme, or build a district-standard layout.
Open guide (Google) →Speaker notes + Presenter view
Present with your notes on your MacBook while the audience sees the slides. Timer and Q&A tools included.
Open guide (Google) →Embed video
Insert a YouTube video or a Drive video. Set start and end times to jump to a clip.
Open guide (Google) →Sharing with students
View-only vs. editable. Same sharing controls as Docs.
Open guide (Google) →Publish to web / PDF
Publish an embeddable version, or download as PDF for sharing outside Drive.
Open guide (Google) →Spreadsheets
Google Sheets.
Spreadsheets for data, tracking, and simple calculations. Sharable with edit or comment access.
Official guides from Google. Each opens in a new tab.
Formulas: SUM, AVERAGE, COUNTIF, IF
Full function list. Individual pages: SUM, AVERAGE, COUNTIF, IF.
Open guide (Google) →Sort and filter
Sort a range, create filters, and save filter views so you can slice the data without changing what others see.
Open guide (Google) →Data validation + dropdowns
In-cell dropdowns, multi-select, and validation rules to keep your data clean.
Open guide (Google) →Conditional formatting
Highlight outliers, color-code by value, or flag cells with custom formulas.
Open guide (Google) →Sharing + comments
Share the sheet, comment on cells, and assign tasks to collaborators.
Open guide (Google) →Student information
Skyward for staff.
The staff side of Skyward: gradebook, attendance, class rosters, report cards, and the source of truth for student data at CCSD66.
For account or access issues, file a ticket at tickets@ccsd66.incidentiq.com. Skyward how-to files will land in the staff Drive folder linked in the MacBook Air section above.
Still stuck?
The Tech Department is here.
Email tickets@ccsd66.incidentiq.com for anything the self-service fixes and how-to files did not cover. If you cannot email, call your school's main office.