Stuck? We want to know.
Four ways to get help. Pick whichever's easiest right now.
No question is too small. We'd rather hear from you early than have you wait.
Four ways to get help
Start with what fits.
Read a guide
Short walkthroughs for the things parents ask about most.
Browse guidesWatch a 60-second video
Skyward's parent toolkit — a short tutorial for every common task.
skyward.com/parents-and-studentsCall your school office
Fastest path for password resets, attendance, and registration. Most things resolve same day.
School contactsEmail the tech team
For app problems, missing students, broken devices, or anything that's not a quick fix.
tickets@ccsd66.incidentiq.comSchool offices
Who to call at your school.
For login resets, attendance, registration paperwork, and anything urgent, your school office is the fastest path.
Elizabeth Ide Elementary
PreK – Grade 2
2000 Manning Road
Darien, IL 60561
Phone: 630-783-5200
Office: Stephanie Sorn
ssorn@ccsd66.org
Prairieview Elementary
Grades 3 – 5
699 Plainfield Road
Downers Grove, IL 60516
Phone: (630) 783-5100
Office: Deb Whitt
dwhitt@ccsd66.org
Lakeview Junior High
Grades 6 – 8
701 Plainfield Road
Downers Grove, IL 60516
Phone: (630) 985-2700
Office: Jennifer Nawrot
jnawrot@ccsd66.org
District Office
CCSD66
699 Plainfield Road
Downers Grove, IL 60516
Phone: 630-783-5000
Residency: residency@ccsd66.org
Tech team: tickets@ccsd66.incidentiq.com
Skyward Family Access
Common Skyward questions.
I forgot my password.
Call or email your school office. Most resets happen the same day.
I never got a username.
Email the school office. They'll send it out the next business morning.
I have multiple kids — do I see them all?
Yes. One login, all your students. Use the student picker at the top to switch.
Can both parents have accounts?
Yes — each parent or guardian can have their own login. Email the school office to request access.
What if I get a new phone?
Download the Skyward app again, sign in once, and you're back. Nothing is tied to your old device.
When does registration open?
Each summer — late spring through July. See the Registration page for details.
1:1 Devices
Chromebook and iPad questions.
My child's device is broken or won't turn on.
Contact your school office. Loaners are usually available the same day. For more, see the Devices page.
The screen is cracked.
Bring it to the school office. They'll log it and arrange a replacement or repair. Damage policies are in the parent handbook.
It won't charge.
Try a different outlet and the school-issued charger only. If still nothing, the school office can swap the charger or device same day.
My child forgot the device at school.
Email the teacher. Most schools allow students to retrieve devices before or after the school day.
A website is blocked that shouldn't be.
Email tickets@ccsd66.incidentiq.com with the URL. Some sites are filtered for safety; we review unblock requests case by case.
Can my child use it on summer break?
Devices are typically collected at the end of the year and reissued in fall. Watch for school office communication about end-of-year procedures.
Didn't find your answer?
Send us a message.
We read every one. For password and student info, your school office is fastest. For everything else, email the tech team.